Terrible service

Dear Telkom

I am now going to explain step by step what has been told by Sales & Billing for the last 2 weeks. Yes that is how long we have been without internet.

We had a LTE 10mbps contract, we were contacted by a sales representative by Telkom and we were offered a 20mbps premium fibre line on PROMOTION for R849 per month (this was September), where the first 3 months were for free as well as a free router because we have contract with Telkom. As it was a PROMOTION.

I was billed incorrectly as the 1st debit order was supposed to go off in JANUARY. MISTAKE FROM YOUR SIDE, THE FIRST DEBIT ORDER WENT OFF IN OCTOBER. End of November I was billed for the monthly account as well as the router, 2nd mistake.

And now in January 2021 I am billed roughly R1800 per month. This amount escalated to R5500 at this stage. And I was supposed to pay the 1st payment of R849 in January 2021. Do you see the error here?

We phoned continuously for roughly 2 weeks now. The wrongfully billed amount was escalated on Billings side and the matter has been resolved on Billings side & the account is on R87 on their side (because we are now late for January's payment due to this nonsense). Billing is willing to credit me for the upfront payments I have made since October, but can't because the invoice has to be rectified on Sales' side. But when we phone Sales they keep referring us back to Billing or they state they are working from home and can't assist me. They have now escalated this for the 4th time on Sales side and in the meantime we remain without Internet.

Now I humbly ask you, what are we supposed to do??? Case number ***8 Number ***