Terrible Service

What terrible service you guys provide. I lost connection on the 12/12/2019 and logged it with Mweb who then escalated it with Telkom. Telkom's technician came out on the 12/12/2019 and informed me that the cable is damaged and that Dennis (technician) will escalate for a new cable to be replaced. I keep doing follow ups with Mweb and Telkom but every agent I spoke to gave me a different story. I am really sick and tired of this sh*t and I want feedback and a solution now!!!!!. Every month I pay on time and now when I need help it is the biggest problem on the planet. I need my connection!!!!!