Terrible service

Very bad call Centre help and terrible service. I app**** online for a Telkom wifi and landline contact on the 11th of September 2019. I get a call regarding my information I provided everything and they said my application when through and will go for a credit check I said fine. After a 4 days I call them back to find out the progress on the installation they said I need to pay r700 in order to process the order. I did a payment the same day. I phone them again two days later for an update they said they received payment and just waiting for it to be cleared. Couple days later I phoned again and said they will set up a install date. On Wendesday a tech comes to my property and says they can't do anything there is a problem at the Telkom box and can't continue installing my stuff. Today a tech came hooted twice outside my property and then drove off. I contacted Telkom and they said they can't assist now as they have high call volumes