Terrible Service

Telkom is the service provider whom I have my contract with and I've had a terrible experience with them.. on the 9th of December 2024 I received an SMS about early debit order for the 27th of december with the option to reply if you wish to keep your original debit date , which I chose to keep because my agreed upon date is the last day of the month and that's when I get paid ... In January I start to receive messages from Telkom that my account is in arrears , and then messages that I have been handed over and flagged on credit bureau, only to find out Telkom took the liberty to attempt to debit money from my account on the 27th of December despite my decline to the early debit order date . Since then Telkom has debited more than the so called arrears and when I try to inquired telephonically the response I receive is that Telkom cannot assist me as it is collections who have debited the money .. yet it is Telkoms fault for the default on my account... Today I have been informed that my account has been suspended despite the over debit which has been made on my account by telkoms alleged debt collectors and when I call the customer service line all i am told is that I can only sit and wait with a suspended account until debt collectors allocate funds and nothing can be done to rectify it despite the root cause of this fault being on Telkom, a huge inconvenience to me as a consumer ...I highly WOULD NOT RECOMMEND TELKOM as a service provider