Terrible service.

I can't believe I'm literally begging every month to be debited! I was initially debited on my capitec account. Second month no debit order went through when I called I was told I'm using Fnb I was even penalized cause the debit order wasn't successful. They updated the debit order details and here i am no debit order and I'm having to hold for a full 30min just to get to someone to ask yet again to be debited. This lady told me they have my capitec acc but the system Just didn't debit me. I then asked them to remove my debit order seeing that they don't know how to use it. Remove it then I can do a monthly eft on my side and I get told no once they have details on the system they can't remove it. I must pay 10 days prior the actual debit! Where do I get the money to pay 10 days before the debit I choose a date for a debit order as it's convinient for me then!!!. I'm being penalized and having to spend hours on the call logging service requests to have my penalty fees reversed which takes forever im still waiting for a credit that I logged on the 3rd of November!. I asked this consultant to escalate the matter for me to fix this debit order issue and give me the service request and she insist she will do it and send me an sms it's been an hour no sms. Now I'm gona have to call telkom yet again. Start complaining about the same issue. At this point I'm thinking of canceling the contract i use mtn and vodacom too and I have never ever came across such poor customer service.