Terrible service

I moved from Pretoria to Vanderbijlpark 2 weeks ago, but went to a Telkom store beforehand to relocate my line. Got an SMS a week later saying that a technician will come and do the installation on the 29th of March. The new place already has an ADSL line, so technically no installation is needed. I've been to a telkom direct store twice and they tell me there's nothing they can do and that I should phone 10210, I don't have a working telkom line so I have to phone from my Cell C account which costs money, endless waiting time and then they drop the call. How does it take a whole month to relocate a adsl line if it is already there?? And they expect me to pay the 800 odd bucks for the month in which I don't even have the use of adsl or the land line. I've filled in a customer survey which they sent via email, voicing my bad experience, not even a reply. I'm running out of patience, get your act together.