Terrible service

I've been emailing this agent for exactly 3 weeks now. I went to Telkmon in Cresta to apply for a contract, she said the device I wanted (iPad Air 2) was not available in stock, so they couldn't process my application. She said she would let me know as soon as they have stock and also advise if I qualify. I've been emailing her without any response from her side. I even went back to the store only for her to tell me they don't have stock yet, something she could've easily told me via email. I've been emailing her, sometimes even 3 times a day, she just ignores me. She finally got back to me to inform me that my application was declined due to outstanding payment on my landline. I don't have a landline line, and I've been waiting for her to find out what's happening. Still ignores my emails. I've posted on your facebook page, I've emailed her, I don't know what else to do. :'( Still waiting for a resolution to my previous query SM202741. I'm really hating Telkom!!!