Terrible Service

10210. So stayed on the phone with an agent who had been "helping me" with my query. As soon as she realises how complicated this matter is... the line suddenly went dead! I'm trying to cancel my only landline for over a year now - an order for a transfer was done instead AND I have been debited for this while I am not even using this line. How is this right? I've logged another cancellation but need this billing mess sorted.