Terrible service

I am having the worst experience with them. I went to apply in store for a Fibre line. I was informed it would take 5 days for me to get approved and 14 days for installation. I app**** the weekend before the month end of February.

The Tuesday I get a sms. That I have to pay r700 which I was informed about by the consultant I was phoned to say I have to make the deposit which I did on Thursday. The following week my contract ended with mweb on 28th of February. N I phoned telkom to find out about the progress of my order but was told each different number I phone it not there department phone someone else. The following week when I phoned I was informed the technician is available either Tuesday or Wednesday Thursday I get a phone call saying I can activate it myself using mwebs devices that are still in my house. It got activated. However today after loadshedding my wifi is telling me that I require authorization n takes me to a mweb page When I phone the call center 1 tells me to phone mweb to see if I am canceled 2nd person says there a fault in the area. But if it isn't a call out fee of r1000 is charged. How is this fair on a single mum trying to get cheaper wifi. Who is to blame mweb or telkom. And how much more must I keep phoning.