TERRIBLE SERVICE

My Partner and I have been trying to cancel an ADSL package since October to no avail. We no longer reside in the house where the ADSL package is linked to. We have filled in 3 cancellation forms to no avail.<br> <br> We have moved into our new house, and we took out a new ADSL package, we originally took out a 10meg line but we were only getting 2meg speeds so we asked to downgrade to a 2 meg package. We have been getting charged for a 10meg line since October<br> <br> We tried to cancel our old package again today and instead they cancelled our current package.<br> <br> I absolutely despair; how do I cancel my old package and reactivate my current one???