Terrible Service!!

I logged a call on Friday the 31st January 2020 for a faulty line in the Midrand area, after calling in 5 hours later, the call center agent says no call was logged after I received the reference after logging the call. I had to log another call. Technicians were looking at the problem at 14:15 on Friday and by 14:30, the technician had found the problem which was a card on their box in the area that needed replacing. He contacted another technician asking if he could fetch the card from JHB CBD and install it, the technician said it was too late in the afternoon.. I mean seriously, 14:30 on a Friday is too late to perform their duties? Its now the 4th February and the problem has still not been resolved forcing me to find alternatives to continue business adding to the already inflated costs!!! Basic service and technical s****s from Telkom are terrible!!