Terrible Service!!!!!

Over a month ago I reported a fault with my existing telkom line. I received an sms with the reference number etc, a few days later I received an sms saying that a technician had come out and sorted out my problem and how would I rate his service. Firstly a technician did not come to assist with my issue so I called again to log another fault it's been weeks now and I have not been helped in anyway possible. Now my adsl line is also giving me a problem honestly telkom has the worst customer service!!! We always have endless problems with this service provider.