Terrible service!!!!

Hi - I recently signed up(telephonically) for the Telkom R599 per month wireless broadband promotion. The router and antenna was delivered on Wednesday(06/01/2016). I was informed by the sales agent that the sim card would inserted in the device and it would be ready to use and that a technician will contact me to make arrangements to come over and install the outside antenna. <br> <br> 1. The sim card was not inserted. I inserted it myself and the device didn't recognise the sim.<br> 2. Called the customer care on Wednesday(06/01/2016) and was told that I have to wait 24 hours for activation.<br> 3. 24 hours later - nothing happened. I then called the customer care on Thursday(07/01/2016) and they couldn't help me.<br> 4. I then tried to contact the sales department on 10213 but nobody answers( on hold for half an hour)<br> 5. today( 08/01/2016) - I tried again to call the sales department and still nobody answers(on hold for 20 minutes). <br> <br> Till now I have received no assistance from Telkom and i'm sure nothing is going to happen in the next few days. Nobody seems to know what the hell is going on. Can somebody please help me.<br>