Terrible service

Last month on the 3rd December my phone was suddenly disconnected for no reason. After reporting the fault the service was restored a few days later. This month exactly the same thing has happened again, almost to the exact day and also on a Saturday night! I have reported the fault but why is this happening? Last month other houses in my complex were also cut off. <br> The phone is completely dead and this means my ADSL line also goes dead, it's as if someone in Telkom has pulled the plug out! <br> This is really inconvenient and now that the same problem has happened a second time makes me wonder if this is going to become a regular monthly occurrence. I always pay my account long before the due date, so its not an account issue.<br> Please Telkom look into this problem, I'm sure the service will be restored but I don't want this happening every month!