Terrible service

Terrible service

I took a phone on contract at telkom mountain mill mall on the 27th September 2020 and the person who was assisting me is Marvin Caesar, i informed him that my payday is the 25th therefore a debit order must be actioned on the same date but he failed to record it correctly and stated that i must be debited on the 5th which is wrong, upon realising that i was not debited i visited the store to enquire then same gentleman told me that he was gonna fix his mistake with his boss and i'm gonna start paying on the 25th Novemver but until now the mistake has not been rectified since i'm receiving messages from telkom that are telling that i'm going to be handed to lawyers and that there are arrears on my account. Please note that if this problem is not fixed by the coming Monday i will be bringing back your phone because i will not tolerate this incompetency any longer.