Terrible service

Our house was hit by lightning on the 11th of December and our ADSL and voice lines are down. Reference number 643CTK111215. Since then I have spent hours and hours phoning the call centre. Up until now, no technician has been to my house. This morning the call got closed without anything being fixed.<br> <br> I phone to re-open the call again, but instead a new call has been logged - 148CTK221215. This now means my call is going into the queue as if it is a new one - which will probably take another 10 days to get assigned to a technician. Just trying to get hold of a call centre agent takes about 15 - 20 min. Calculate that with the 2-3 calls I'e made per day.<br> <br> I am beyond fed-up.