Terrible Service

About a week ago I app**** online for one of your Smart Broadband products. <br> I received an automated reply starting that someone would contact me to confirm details. <br> I sent a message to your Facebook page, and I chatted to an employee on your website online chat to get someone to contact me. To date, I have not been contacted. <br> This pathetic level of service has made me realize that I do not want to be a customer of yours. <br> Why offer an online service if you cannot do a simple thing like contact a potential customer?? <br> Very disappointed