Terrible service

Telkom mobile has ****med me. On the 31st of July 2025 at 05:56 I purchased any network data 1.5GB + 1.5GB Once-Off (2 months) for R89.00 through the Telkom App and I did not receive the data even though my account was debited, at 06:00 I repeated the transaction thinking that there was a technical problem and my first transaction will be reversed. After the second transaction I still did not receive data even though my account was debited. I waited a few days hoping that the issue was technical and it would be resolved, the matter was not resolved and I decided to call Telkom and I was told to send a bank statement to prove that the transaction was completed and that I would receive the data and the problem will be resolved. I waited for two weeks without any resolve and I made another call and asked for a refund as I do not need the data anymore, I was told that Telkom is aware of the problem and it will be resolved soon, I asked when it will be resolved but the consultant said that they are unable to say when it will be resolved. I have been waiting patiently for my refund but still nothing to this day, not even a text or email to update me on the progress, I sent an email to the consultant that I sent my bank statement to but still no reply. I am disappointed in the customer service that I have received from Telkom, I will never ever use this service or recommend Telkom to anyone.