Terrible service!!!

Been struggling with my internet since Sunday. Since this morning. No internet. Phoned various times. Whatsapp line to axxess filled with 'proof' they ask for every single time as if I am lying. Telkom keeps asking for 'proof' of everything, which I send the whole time, but nothing being done. I have even sent proof of the calls. Every time I am told it will be escalated, yet every time I phone or open a chat I have to explain the whole situation again, have to do all the troubleshooting steps again, and it gets 'escalated' again. Yet no feedback is provided. The whole day. It this was escalated, then it would be on system right? Nope. Not with these people. Between Telkom and Axxess, they are competing for the worst provider of the year award!