Terrible service

I logged a call with Telkom on the 28th September 2020. I called back two days later to try and find out why our landline was not working and was told to buy another instrument as it was our instrument that was faulty. I was very upset as there is nothing wrong with the instrument. I called the Telkom technician that always helps me out and he came and had a look, and found that the telephone poles to which the lines are connected have been ******. This was why the line was not working. He spoke to his manager who then promised him that we would get a phone with a sim card in that didnt need telephone lines. And then we waited. On the 16th October 2020 he sent us the details of the courier package for the router which was supposed to have been sent for us. On the 21st October 2020 he called the courier company and they supposedly said they couldnt get hold of us and so sent it back!!!!!! Utter nonsense. We always have our phones with us 24/7. Since then there is absolutely no response from anyone concerned everytime I contact the technician he says that he has spoken to his manager and his manager says that he will make a plan (Not happening). We have been a Telkom customer for the past 20 years and this is what we get in return? We are losing business and paying for it dearly. Telkom needs to wake up and look after their clients