Terrible service

Good day, <br> <br> I am very disappointed with the service i received from Telkom ever since December 2014.<br> firstly i had delays in getting my phone.<br> <br> I chat to an agent online and ask them to contact me twice since 8am and they end the chat without calling me.<br> i have taken this contract in December and the option for Telkom to Telkom calls are free have now expired. i have called the Pavilion branch to find out if i can extend that option and what is the additional fee. i was then advised to call the call centre on 081180 i was on the phone with centre for 25 mins of no joy. i spoke to Nkosikhona Mhlabla who could not assist me and asked me to go to the stores. i just want to find out what different package they can offer me or what will be price difference to add that function. i can never get through to anyone of the staff in Telkom i don't understand how hard this could be just to resolve a query. i am so sick of Telkom and considering to cancel my contract and give the business to a supplier were i am not treated as just a number and a supplier who actually has customer service.<br>