TERRIBLE SERVICE

I cancelled my ADSL with Telkom 2 months ago and only wanted to rent the line for R137.00 per month. I eventually (a month later) got a reference number via sms (***) stating that my ADSL line has been cancelled. Then came my account and I am still being charged for ADSL and all sorts of numerous things I never wanted bringing my total to R410.00 plus I have to pay M-Web. How does this work? Then I decided to contact Telkom needless to say for the passed month me and my husband has been trying every single day except weekends to get through to accounts and been holding on for one to two hours only to be cut off. Finally after a 30 minute hold I got through to Telkom yesterday and spoke to a lady called Florence. Well then the conversation went as follows \eish mamma I see on my computer O wait my system is slow