Terrible Service

More than 3 months ago I was alerted to the lapsing of my contract with telkom mobile. I hence initiated proceedings to renew/upgrade the contract for another 24 months. What ensued was a horrid nightmare of bad service from the telkom store and call center consultants altogether. I was initially told that my account reflected in their system as suspend, eventhough it was active even at the time of the upgrade request. A ticket was logged to clear this with telkom's back office. The store consultant even committed to continuing with the request once the error was cleared and promised to contact me to collect the new device I had requested and sign for the contract. For more than 2 weeks nothing happened, nor could I reach the East gate store to check. A call to the call center revealed that the consultant had cancelled the application and closed the ticket without reason.<br> <br> I went to the Sandton store where a back and forth blame game ensued between the store consultants and the call center as to who should resolve the system error stopping me from upgrading. I traveled abroad for two months and upon my return the issue was still not resolved. It is to date still not resolved.<br>