Terrible service

My home telephone line hasn't been working for almost 2 months and we've sent the sms as required but nobody got back to us.Then with the new month, new bandwidth was supposed to kick in, it didnt. I went back into telkom and they said that there's nothing they can do about this issue too because they only do sales.Because my house phone isn't working, i have to call in via their line in telkom and get help with regards to my wifi .Apparently the wifi not working is due to the home phone not working. I was supposed to receive an sms with a reference number and i was supposed to get information about a technician coming to sort it out<br> But i didn't receive an sms and it's been 4 days since i made the call to telkom