JG
Jules G
1 reviews | Active since Nov 2015
03 Nov 2015, 15:43
TERRIBLE SERVICE
I have had no ADSL line for 3 weeks after upgrading the line and buying a new modem from Telkom. I have spent over 20 hours trying to get through to the Helpline/ call centre.<br> WHAT HELP ?? After getting FAULT REPORT Ref Number 434CRK281015 and Escalation Number 773696 we are advised that we will be lucky to get a technical call in maybe 4 weeks! THIS IS DISGUSTING!!!
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Telkom's replyOfficial
03 Nov 2015, 16:45Hello julesgordon,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163948.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163948.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply03 Nov 2015, 16:45
Official
Hello julesgordon,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163948.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163948.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media