SA
Shantell A
1 reviews | Active since Apr 2012
02 Nov 2015, 20:56
Terrible service
I am not satisfied with Telkom Mobiles service at all. They bill incorrectly, add data bundles to your account without any notice. I cancelled one of my contracts, more than a month ago but it is still active. I loged about 4 complaints but no one phoned back regarding the incorrect billing. The case number is ***. I need help please. I've been put on hold for more than 10 minutes tonight then i've put the phone down. Regards Shantell Andersen [Email Removed] *** / ***
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Telkom's replyOfficial
02 Nov 2015, 21:18Hello Shantell Anderse,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163572.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163572.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply02 Nov 2015, 21:18
Official
Hello Shantell Anderse,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163572.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163572.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media