Terrible service

About 2 and a half weeks ago I phoned Telkom to query the speed of my line as I have friends in the same suburb getting far better speeds on the exact same package.<br> <br> The first couple times I phoned I was asked to restart my router so they could clear the ports. I knew this would not solve my issue but I humoured them. Kabelo gave me my first Ref# and advised someone would call in 2 days. After a few days and no call I phoned again and Bongile gave me my second Ref# after the same silly restart router story.<br> <br> After 1 and a half weeks and no less than 6-7 phone calls without response I went through to sales in hope of getting some assistance. Erin informed me that I was limited to a lower bandwidth and she put me through to Zinhle who asked to speak to the account holder and confirm their ID. The account holder is not tech savvy and gave Zinhle the ID and gave me the authority to continue chasing up the issue on her behalf. Zinhle said my problem had been escalated and I received a 3rd Ref#.<br> <br> One week after my supposed escalation and I have not heard from anyone at Telkom. We will be moving over to a mobile carrier as I can get much better speeds on LTE for roughly the same price.