Terrible Service

First of all, the employees at Telkom said the contract will be approved within 48 hours and they will let us know if it has been approved. We app**** for a new contract for my son on Wednesday, 7 October 2015. By the Monday, 12 October 2015, we haven't heard anything from them. I tried to phone them, but the phone just keeps on ringing. NOBODY ANSWERS. I eventually got into my car and drove over to them. When I asked them why they don't answer, they said they are busy. Pathetic!!!! Also, the contract was already approved on 9 October 2015. I've been there now 5 times already (because they don't answer their phones), and we still don't have a phone. They said they don't have stock and are still waiting. When we app**** for the phone, they said by 13 October, they will have the stock. Every time I go there, it's a day or two later. Yesterday when I was there again, they told me it should be there today. Today again they told me, maybe by the weekend. REALLY, is this the way one do business!!! Every time I was at their office, there was other people also complaining about the same thing.