Terrible service

I've now been sitting without internet service from Telkom for six weeks. I moved to a new flat and phoned to have them move my ADSL. It took a month of constant complaints to get them to finally inform me that there is no infrastructure at my new home. They knew that there was no infrastructure before I even moved, they just don't give any kind of feedback. <br> <br> I then signed up for a Smartbroadband Wireless 50GB contract as it appeared to be the best-priced option. I app**** at the Menlyn branch as I was in the area and was told that I had been approved and that they would send the router to the Brits branch as it is closer to my home in Hartbee****rt. It then took a week to confirm that the router was actually going to be sent to Brits, I only got a straight answer when I confronted the Brits manager in person as he just ignores emails. I have now been waiting a total of two weeks for the router, with no word about when I can expect to receive it. I don't mind waiting if I know when I'm waiting for. At this point I'm not even sure it's even coming anymore. All I want is to be kept in the loop, but apparently communication is not something Telkom is capable of.