Terrible Service!!

My internet has been down from 30th September. On the 1st of October (last Thursday) I called Telkom to log a fault. The guy I spoke to was so helpful and tested my line and told me he will log the fault for me and that a technician will be out in 24hrs to help me. <br> On Saturday I received a all from Telkom asking me if my line was fixed. When I said no an that no technician had come yet he said he is making a ticket and he will mark it urgent. Today, yet again I have called to query this and they tell me that they are still testing the line! If this is the case, how did they tell me on Thursday that they tested it and there is a fault. <br> These people are just sending me back and forth and it is causing such a great inconvenience to me. When you ask to speak to managers, they are never available so are these people running the place on their own?? A guy actually cut the call on my mother on Friday after being so arrogant and rude on the call. <br> Is this the quality of service we get for being paying customers?? I'm horrified!