Terrible service

I logged a fault on the 4th of February 630CRK040215, until today I have not had any internet. They said the fault was fixed on the 10th but it never worked. Eventually they gave me a new number on the 16th 203CRK160215) even though I have phoned every single day more than once. I still don't have internet, I spoke to Nasipo, who I was told was a manager, on the 18th and she promised that a technician would be here on the 19th first thing. Still no technician and now they are telling me that the technician will only be dispatched on the 25th.