Terrible service

I reported a fault on my land line on the 8 July, by the 17th July the fault had not been seen to, so it was escalated on the 17th July. By the 2nd Of August it had still not been seen to and was re-escalated. On the 24th August the fault was reported to have been fixed and the case closed by Telkom. Needless to say, the fault had not been repaired or a technician on sight to fix the problem. A new report and case was made on the 24th August, which was once again not fixed and escalated on the 1st September. On the 3rd September I received an sms and I quote-\according to our record a Telkom technician recently attended to your service. Based on this interaction