1 reviews | Active since Mar 2011
Terrible service, 5 months and my issue still not sorted out
<p>Hi Hellopeter,</p> <p> </p> <p>i have a debit order for telkom adsl line rental and telephone line rental.</p> <p>in January, Telkom double debited my account, i did a stop order on the second amount. Telkom sent out a message to customers stating there was a problem on their system.</p> <p> </p> <p>In february the debit order came off as per usual.</p> <p>In march it didnt come off, they phoned me and i explained and sent them proof that there was no attempt to debit my account from the transactions and the lady said she would sort it out, i spoke to the bank and they said no attempt was made to debit my account, i thus informed Telkom there is a problem on their system.</p> <p> </p> <p>i then recieved a billcharging me a service fee of R200 because for the debit order not going off as well as a late payment fee, i disputed this and it was apparently credited on my account, i was also informed the debit order would go off as per normal in march. </p> <p> </p> <p>in march it did not go, same as february i had to make a manual payment, again i phoned and informed them there is a problem with their system, they assured me they would look into the problem (same story as the month before) </p> <p> </p> <p>it is now May and again my debit order has not come off, i have logged 2 disputes with telkom:</p> <p> ********** 4 </p> <p> ********** 7</p> <p>and nothing has been done, i now refuse to do another eft, if they do not sort this problem out, im tired of chasing.</p>
Good day Robert,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Robert,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Hi it has now been a week since you rep**** to my complaint, I have NOT been contacted to resolve this matter, I have however been contacted by telkom automated message threatening to suspend my line and blacklist me... lovely. I have still not paid, and this matter could have been resolved easily had I got any form of cooperation from Telkom, please investigate why your system is not debeting my account - it worked for the last 4 years without a problem, shocking service, the accounts team is a joke!!!!
Hi it has now been a week since you rep**** to my complaint, I have NOT been contacted to resolve this matter, I have however been contacted by telkom automated message threatening to suspend my line and blacklist me... lovely. I have still not paid, and this matter could have been resolved easily had I got any form of cooperation from Telkom, please investigate why your system is not debeting my account - it worked for the last 4 years without a problem, shocking service, the accounts team is a joke!!!!
*Update - I have still not been contacted by Telkom, also after multiple calls to Telkom 10210 holding for +- 30 minutes a time I got through, I was informed my debit order was cancelled and it will take 6 months to reinstate it and I must pay eft, I asked to speak to the supervisor - Hosia Lekala who told me he would phone me back in 30 minutes (that was 2 days ago) now this evening both my Internet and my landline have been cut!!!! After being only 11 days late for a payment due to a problem caused by Telkom,3 months and I have not been able to get any assistance to establish way the debit order is not coming off, I have been with telkom for more than 5 years and never missed a payment and this is how I am treated, this is absolutely disgusting and I will make sure to inform everybody I know and warn them to stay away from Telkom at all costs!!!!!!!!!!!!!!!!!!!!
*Update - I have still not been contacted by Telkom, also after multiple calls to Telkom 10210 holding for +- 30 minutes a time I got through, I was informed my debit order was cancelled and it will take 6 months to reinstate it and I must pay eft, I asked to speak to the supervisor - Hosia Lekala who told me he would phone me back in 30 minutes (that was 2 days ago) now this evening both my Internet and my landline have been cut!!!! After being only 11 days late for a payment due to a problem caused by Telkom,3 months and I have not been able to get any assistance to establish way the debit order is not coming off, I have been with telkom for more than 5 years and never missed a payment and this is how I am treated, this is absolutely disgusting and I will make sure to inform everybody I know and warn them to stay away from Telkom at all costs!!!!!!!!!!!!!!!!!!!!