Terrible service

Phoned Telkom call centre three weeks ago to ask that our business line be transferred by the 1st of September. The lady asked me whether I knew that we would be without a line from the moment she puts in the order until the 1st. That would not do - we need the line to do our work. She then said that I can only apply 2 to 3 working days ahead of time if we cannot be without a phone for so long. So I waited till this morning. Trying to get through since 8:30 - 4 hours and 40 minutes ago. During this time I waited and waited for the call to be answered, was cut -off three times while still waiting, ended up at the wrong section and was put through to the correct section, just to be cut off again, been given a direct number to call just to hear that the lady is not available and I must leave my name and number - still waiting for her to call back. At long last I got through and was not cut off - BUT it will take up to SEVEN an NOT TWO working days for the line to be transferred: 7 days for a business without its life line, and that after I phoned well in advance. And there is NOTHING that I can do about it.