Terrible service

I logged a call for fibre to be installed 2 weeks ago - I was told 5-7 days for installation. Now I call three times and am being pushed from pillar to post as I was told your employee sent the mandate with the wrong reference and now they sent a mandate again which I have not received. I then called this morning to check and another inefficient staff member advised the mandate is pending and I must call back in two hrs to have them resend, only for me to call back and they say they cant do anything and the order isn't processed - TELKOM needs to train there staff properly or stop asking how can I make your day manate when they cant help with anything - I have logged complaints on Telkom Facebook and keep calling Telkom to no avail - Now today all of a sudden my debit order mandate was authorised without my consent or even receiving the SMS - these guys are *****ed be careful when signing up - they will take your money without giving the service