TERRIBLE SERVICE

Faulty adsl internet line and voice line reported on 29/1/2015. Phoned to follow up on Monday 9/2/2015 and was told that they thought my line is fixed as it was a bulk fault, I confirmed that the line is still faulty and was promised that a technician will come out on the same day as the fault is clearly not a bulk fault. No one pitched. Phoned again on 12/2/2015, the problem was escalated again, also spoke to the supervisor who said he will speak to the technical department and get back to me. Phoned again on 13/2/2015 after receiving no response from the supervisor. Spoke to the same supervisor again who informed me that I should not phone he will phone me. Phoned again on 16/2/2015 and was told that it is again a bulk fault and that I should wait 24 hours. Still did not receive any response. Phoned the call center again on 17/2/2015 and held for 62 minutes without any answer. I then went to Telkom's office to inquire. I was told again that it is NOT a bulk fault and a e-mail was sent to the technical department to contact me with feedback. It has now been 3 weeks and I have not received any response from Telkom.