Terrible service

On Thursday our lines would be down for a total of 4 weeks. We are aware that this problem is due to cable theft. Telkom worked on our lines last week but our lines are still down.<br> <br> Our biggest concern is that we have been allocated a Business account manager- after meeting with him 2 weeks ago we have not had any further assistance from him. He was meant to follow up on our Fault, provide assistance with our Fixed line look a like option and assist us to switching over to LTE. Appart from one email informing us to go to the Telkom shop for the Fixed line look alike we had no further response from him. He does not answer his landline or mobile number, does not respond to emails or messages. This is not acceptable. I have escalated the issue to his manager, but have still not had any response from either.<br> <br> Our Switchboard company is dealing with the fixed-line look alike, but not having much luck as Telkom isn't sure how it works and is 'investigating'.<br> <br> We have app**** for LTE via the Telkom shop.<br> <br> We require urgent assistance on fault: <br> New references: 719556 - ***<br> *** - ***<br> <br> Please assist us to get our lines up and running again.