Terrible Service

I logged a fault on 27July stating that as soon as I plug in my phone, my ADSL disconnects. After 8 days I recieved an SMS stating that my fault has been resolved, yet, the same issue stil occurs. On your SMS messages, telkom states that we should reply with a @f if the fault still persist. Not even 5 minutes later, you however send me a message to state that you are looking into the fault, and then immediately again afterwards that the fault is resolved. When I try to excelate the fault on your website, your reference box only allows numbers. ***? Did telkom now reach a stage where they don't send anyone anymore to actually go and look at the fault, or is it just too much effort? Ref no: 708CWK270715. <br> <br> I also face an issue with noise on my line. You promised me for 4 years now already that you are going to upgrade this area with fiber, yet, we still sit here with copper cables, even though all the areas around us has been upgraded.