1 reviews | Active since Jul 2011
Terrible Service
App**** for LTE on my business name on Wednesday, Was told Telkom will be in contact with me, since then not one word from them.I was told to come back and collect my LTE in 48hrs if i dont hear from them. I went back to Telkom Menlyn where i app**** even though i haven't gotten one message from telkom, not even a thank you for your application from a system mail.When i get there to find out if my contract is ready i get told to wait in a que that's till outside that shop. When i get to the front they give me the dumbest excuse that its not ready because my partner signed the docs and not me. Why wasnt this seen when i gave the forms in person to Onika. Doesnt she know how the forms must be filled in? so I redid all the docs and signed them myself. was told it will be ready in a hour they will call me. Been trying to call the shop all day yesterday and today to find out if its ready. No one ever answers! Service is so bad! Telkom messes everyone around cos we can never get hold of them or they can never contact a client about anything. Why does a contract take more than 24hrs for an existing client? you people treat clients like **** and waste our time.
Apologies for the frustration experienced.
We will get our mobile team to to investigate and make contact with the store and provide you with feedback.
Regards
Hilary
Telkom Social Media Team
Apologies for the frustration experienced.
We will get our mobile team to to investigate and make contact with the store and provide you with feedback.
Regards
Hilary
Telkom Social Media Team
