Terrible service

After waiting 2 and a half months to get an appointment to install a line at my house the tech rocks up without the tools needed to do the job. He then leaves and hasn't returned since. I have escalated my issue on their site. I have called 10210 many times and escalated to the manager. I haven't had any feedback from anyone. If they had any competition at all i'm sure we wouldn't have to deal with the horrible service.