Terrible service

I have been trying to downgrade my telkom package since end March. Eventually, I managed to log a call to have this done. They sent an openserve agent as well to ensure that the changes took place. Last month I received my bill, and it showed no changes to my package. The consultant said that I should wait for my next bill as the changes would reflect by then. This month came, and no change. Bill is still the same. The agent assisting said that no downgrade was made to my package 😐 On 9th June I tried to log a request for a downgrade, again. I got quite the runaround about which dept I should call. Nobody seems to want to assist...I am extremely frustrated and over this poor service