TERRIBLE SERVICE

I ordered extension on a existing PBX system on the 15.05.2015 , I had to phone and follow up to receive the quote 2 weeks Later Kim Louis from Durban emailed the quote which I signed and accepted the quote on the 19.05.2015 , i had to keep doing follow up to receive the order number which I eventually received from Kim on the 09.06.2015 and her email clearly states someone from technical will give you a call within 2 days for installation , to date I have not received a call yet to have the extension installed , its obvious TELKOM does not care , i have to keep phoning and doing follow up and there is always no manager available to speak to , terrible service , Donna ***