LB
LARIA B

1 reviews | Active since Jun 2015

19 Jun 2015, 14:56

TERRIBLE SERVICE

I AM REALLY UNHAPPY WITH THE TELKOM CALL CENTER. THESE PAST FEW WEEKS IT HAS BEEN A MISSION TO CONTACT BOTH THE SALES AND TECHNICAL DEPARTMENT. ON THE TECH SIDE I SPOKE TO A CONSULTANT THAT DIDN'T EVEN GREET ME PROPERLY, ONLY TOLD ME EVERYTHING WAS FINE ON THAT SIDE. HE SAID HE RECREATED THE PORT AND THEN DISCONNECTED ME. VERY RUDE AND UNHELPFULL. THE SALE DEPARTMENT COULD NOT GIVE ME A DATE FOR MY LINE INSTALLATION, AFTER SEVERAL PHONECALLS. I AM TRYING TO ORDER A NEW LINE0 AS WELL BUT IM JUST NOT GETTING ANYBODY TO HELP ME. NOT TROUGH 10210 NOR ONLINE, THE AGENTS ARE REALLY UNHELPFULL AND AFTER BEING A CLIENT FOR YEARS THIS IS NOT ACCEPTABLE.

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Replies (1)
Telkom
Telkom's reply21 Jun 2015, 08:51
Official
Hello LARIA,


Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM119380.

We apologise for any inconvenience caused.

Kind regards
Wesley Arendse
Telkom Social Media Team