Terrible Service!`

I have been trying to cancel my Telkom account for 4 months. I have called in twice (after an hour wait, I received no joy), have gone into stores to pay any outstanding accounts and have gone into branches and filled out forms over ten times.<br> <br> This is totally unacceptable and I am unwilling to pay another cent toward an account I have not used in over three months! <br> <br> I have been told by the Fourways branch that they are unable to assist me because cancellations have to be done telephonically, but when I try to call in I get absolutely no joy!