terrible service

<p>on friday the 04th of august 2017 i went to the walk in centre at telkom eastgate, i have a problem with my wifi router, the lady told me that we have to replace the sim card, went to the sales desk lady done some stuff on the desktop, we had to ask are we done, got home to my suprise the light was still red, on the 06th of august 2017 we walked into the glen telkom was told that the sim is not valid, hahahahaha what a joke was helped by this gentleman to redo a new sim for us with a new number, but my wifi is still not working because it says out of bundle, i cant be out of bundle because tihs is a contract, how i want to finish this contract and move right on. the eastgate store is pathetic service is poor. can i get this matter sorted in order for my wifi to work</p>