Terrible service

Last year November our phone lines where ******. After numerous calls back and fort to Telkom I was told in December that Telkom will not replace the lines and we would have to go the wireless route. I went into the Gateway store that December and the consultant cancelled my contract and put me onto the wireless internet she did however say that the telephone line will take a little longer. I was still getting billed every month for line rental but there was no line so I called the call centre on the 6 Feb 2019. I received new cancellation references and new order reference. It is now 30 July 2019 and I now get an email saying that I have been handed over. How is this possible I still have not received my order and my line has still not been cancelled.

Please contact me on ***

Kind regards Tisha