Terrible service

Unable to link mobile accounts to online profile. Emailed tmbsupport on the 20/09/2018 it is now 07/06/2019 still if i phone they are unable to assist. I can not view data or cancel contracts or nothing since it is all done online and no one knows how to help resolve my issue. Original reference The Reference Number for your Inquiry is REF#_ ********** . I mailed all documentation they required they said it should work now and could not get hold of any of them again. SO FRUSTRATING