Terrible Service

Hi, I have moved from Lorraine to Kamma Park and was told that there is no telephone line going to the house. Out of my own money I had conduit laid and going underground to the house. The technician then came back and tried to get a open line. He then said that there is a fault underground and he would pass the call onto the underground cabling department. A week passed and I got a call from a lady in Cape Town saying that the underground guys cannot get access to one of the houses yards where he needs to work as the people are never home. I went to the Telkom shop in Walmer Port Elizabeth yesterday and Celeste got on the phone with a guy by the name of Calvin from the underground department of Telkom. Celeste then came back to me saying that they are needing access to number 49 Paulus Str and I then went to this house after work asking if they will be home today and they said they will be at home the whole day. I heard nothing from Telkom today so I went back to Telkom in Walmer Park asking where the underground guys are. Celeste then came back to me saying they need access to house number 29 in Paulus street and not number 49. I made Telkom aware on the 15th of April 2019 that I am moving into my new house on the 1st of May 2019. I still have no internet access or telephone line. The installation reference number is ********** 61A. I am really angry at Telkom for doing this to me as I need the internet work work purposes and Telkom is still sending me accounts for a service I do not have. Please help me.