Terrible service

I visited telkom in August 2018 and got approved for an application for wifi and a landline.It took them between 4 and 5 months to eventually set up the landline.To this day I have still not used the internet I have phoned many times,sent messages on their Facebook site and I have proof of this.I have been charged for 3 months now and have still not had internet.There is no accountability and no feedback,you are always dealing with a different person.i have never had such bad service in my life.I regret not paying a bit more and going with Vodacom.I definitely do not recommend Telkom. I want a refund for the last 3 months which they can see in their side that I have had no usage and i am willing to pay for someone to come to my house and get my internet to work. Regards Stephen Jones ********** 112