1 reviews | Active since Nov 2012
Terrible Service
<p>I am still waiting for a senior manager from Telkom to give me a call, My calls have been dropped, empty promises made and to this day, i am still waiting for a senior manager to give me a call.</p>
Good day Diketso
My id number is ********** 661087.
I am appalled at the service I have received from Telkom, I have been ill-treated and denied a senior manager by Alson Mathe, I have sent her numerus email requesting a manger to call me.
I am mixed with emotions and disappointment as I write this email to you.
I took a contract with Telkom, and called on the 5th July to cancel my contract, I never make use of Telkom services again, because the agents are highly untrained and the managers get paid to avoid speaking to customers.
On the 5th July, I called 10213 @ 16:24 and spoke to Nico Mashiya who confirmed that two of my s\c can be cancelled immediately and the 3rd sim card can only be cancelled on the 31st July, he also makes mention of a 24 month contract.
On the 1 Nov, I called 081180 @ 17:33 and spoke to Mandla who confirmed that my contract will be cancelled immediately or within the same week, he also confirmed that his manager would give me a call but this never happened.
I received a call from Mpho Mpho Kambule, who explained that my contract cannot be cancelled because it’s a 36 month contract, I then requested an explaining from someone senior as to why the previous two agent promised that it will cancelled, and the other gentlemen even made mention that the contract is 24moth she requested the calls from me tried sending them but not sure is she received them because she’s been quite ever since.
On the 14th December I called @ 16:03 and spoke to Hlengiwe, she promised to send an email to Mpho's Manager to give me a call, but did not get a call.
On the 15 December, 2016 08:28 PM, I sent an email to Mpho, requesting her to tell her manager to give me a call, my request ended up in vain.
On the 19th December, I called 081180 @16:06 and spoke to Lungile, I requested a manager and she put me on hold then the phone was cut off, definitely not by me
On the 19th December, I called 081180 @ 16:13 I called again and spoke to Nontobeko Mkhize, who spoke over me and refused to get a manager without me confirming my address, whereas I gave her my ID number and explained that I need to speak to a manager regarding my contract cancellation, she said “oh my god”, eventually she promised to get the manager after I had taken her name down, she put me on hold for over 55 Min, and cut of the call after 17:12 an hour till she cut the call.
I have been denied a manager on several occasions, four times to be exact, my phone calls have been cut off more twice whilst speaking to Telkom Agents.
This is another one of my request to speak to the CEO or someone in the CEO’s level.
Please note that I have since sent numerus emails, over 7 emails to Alson Mathe and Mpho Kambule, but they have chosen to ignore my emails.
My contact number 082 ********** .
Regards
Good day Diketso
My id number is ********** 661087.
I am appalled at the service I have received from Telkom, I have been ill-treated and denied a senior manager by Alson Mathe, I have sent her numerus email requesting a manger to call me.
I am mixed with emotions and disappointment as I write this email to you.
I took a contract with Telkom, and called on the 5th July to cancel my contract, I never make use of Telkom services again, because the agents are highly untrained and the managers get paid to avoid speaking to customers.
On the 5th July, I called 10213 @ 16:24 and spoke to Nico Mashiya who confirmed that two of my s\c can be cancelled immediately and the 3rd sim card can only be cancelled on the 31st July, he also makes mention of a 24 month contract.
On the 1 Nov, I called 081180 @ 17:33 and spoke to Mandla who confirmed that my contract will be cancelled immediately or within the same week, he also confirmed that his manager would give me a call but this never happened.
I received a call from Mpho Mpho Kambule, who explained that my contract cannot be cancelled because it’s a 36 month contract, I then requested an explaining from someone senior as to why the previous two agent promised that it will cancelled, and the other gentlemen even made mention that the contract is 24moth she requested the calls from me tried sending them but not sure is she received them because she’s been quite ever since.
On the 14th December I called @ 16:03 and spoke to Hlengiwe, she promised to send an email to Mpho's Manager to give me a call, but did not get a call.
On the 15 December, 2016 08:28 PM, I sent an email to Mpho, requesting her to tell her manager to give me a call, my request ended up in vain.
On the 19th December, I called 081180 @16:06 and spoke to Lungile, I requested a manager and she put me on hold then the phone was cut off, definitely not by me
On the 19th December, I called 081180 @ 16:13 I called again and spoke to Nontobeko Mkhize, who spoke over me and refused to get a manager without me confirming my address, whereas I gave her my ID number and explained that I need to speak to a manager regarding my contract cancellation, she said “oh my god”, eventually she promised to get the manager after I had taken her name down, she put me on hold for over 55 Min, and cut of the call after 17:12 an hour till she cut the call.
I have been denied a manager on several occasions, four times to be exact, my phone calls have been cut off more twice whilst speaking to Telkom Agents.
This is another one of my request to speak to the CEO or someone in the CEO’s level.
Please note that I have since sent numerus emails, over 7 emails to Alson Mathe and Mpho Kambule, but they have chosen to ignore my emails.
My contact number 082 ********** .
Regards